Legal Terms


Content included on this Site may be accessed by you for your own personal non commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or in part any content, software, products or services obtained from this Site.

You may not attempt to gain unauthorized access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offense, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").

You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and not divulge it to any other person. Unauthorized use of this Site, including, but not limited to, unauthorized entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.

You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.

You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the World Wide Web.


Any subsequent returns from the same order may incur additional shipping costs.

What if I want to cancel my order?

If a Turquoise Tango Dance Shoes customer wants to cancel their order, an e-mail should be sent to on the same business day as the purchase date, with description of the reason for the return.

What if I am not happy with my TURQUOISE ?

Customer satisfaction is a priority for Turquoise. If a Turquoise Owner is not happy with their product due to a manufacturing error, they have to contact to get in touch with one of our representatives


Turquoise Tango Dance Shoes are carefully prepared for shipping at the store. Turquoise Customers are really important to us,we make sure that the shoes are packaged properly with full attention to their safety in transit.

TURQUOISE will not accept returns for any non-faulty items that have been worn or have their sole protection removed.

Customers are responsible for the cost of returning shoes to Turquoise Shoes (Istanbul)

TURQUOISE applies and believes in The Consumer Protection Law, the return of the shoes in unworn conditions will be accepted within 7 business days from their delivery and with an email sent by the Turquoise customer to describing the reason for the return.

The shoes should be sent to our headquarters in Istanbul with the receipt and the exact packaging in which they arrived (Defterdar Yokusu 22/A Cihangir Istanbul)

Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.

After receiving the shoes, our production department will examine the pair and if there is no damage and the pair is still good for reselling, we will accept the return and give Turquoise Customer their refund.

If Turquoise Owner won't send a brief description of the return and if it is nor declared within 7 business days, the refund will not be accepted.

Upon receipt of an order, if any item has been received with no tags, customer should notify us at on the same day if they wish to make a return.
We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

What if I would like to change my order?

Please be aware that we are unable to exchange an item for an alternative color or style, subject to availability. We are only able to exchange an item for an alternative size

Turquoise Tango Shoes only accept the inquiries via as cited in

TURQUOISE is not responsible for the shipping cost of any non-faulty items that have been worn and had their sole protection removed.

When I can get a refund?

Payments received through Credit Cards, will be returned to the bank in 3 business days. Customers should contact their banks in order to see when the refunds will be posted in their accounts...

What should I do if my order is damaged?

Customers should not accept the damaged packages from the couriers, and contact TURQUOISE SHOES directly at with an attached written declaration of the courier company . Turquoise will be in charge of the shipping costs

What Happens if the shoes are faulty ?

Turquoise is responsible for faulty items and customers should directly contact Turquoise at . Our representatives will contact you immediately


All purchases are shipped via local postal services, unless otherwise advised specifically by the customer. To estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. next day, two day, ground).
Orders are processed and delivered Monday through Friday, excluding holidays. Turquoise cannot be responsible for unanticipated delays.
Domestic orders will be delivered in 3 days


TURQUOISE SHOES HANDEMADE IN ISTANBUL does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

You agree that TURQUOISE SHOES HANDEMADE IN ISTANBUL may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

From time to time, TURQUOISE SHOES HANDEMADE IN ISTANBUL may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease the use of this Site.


Except as described in this privacy statement, we do not sell, share or distribute your personally identifiable information to third parties.

All personally identifiable information and non-personally identifiable information we collect about you may be shared with our affiliates and subsidiaries.

We may also share personally identifiable and non-personally identifiable information about you with unaffiliated third parties that collect, manage, analyze or maintain data on our behalf, including website hosting service providers, payment processors, freight forwarders, carriers, companies that conduct or manage our marketing and promotional campaigns, and other third parties that perform services on our behalf (e.g., sending promotions and other communications and conducting contests and surveys).

We may also share your information with third parties when we believe such disclosure is required to (i) comply with laws, regulations and/or government policies; (ii) comply with court orders, legal processes, or government enforcement actions; (iii) establish or exercise our legal rights, protect our rights and interests, or defend against legal claims; or (iv) detect, investigate, prevent, or take action with respect to illegal activities, suspected fraud or misconduct, securities or technical issues, situations involving potential threats to the physical safety of any person, or violations of our terms of use or privacy policies.

In the event that we, or any of our affiliates or subsidiaries, are involved in a business transaction such as a merger, an acquisition, or any form of sale of all or a portion of our stock or assets, we may transfer your personally identifiable information to the buyer.


We strive to provide you with a safe, secure shopping experience. To achieve this goal, we have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personally identifiable information. Since the security of any data transmission over the Internet cannot be unconditionally guaranteed, any information that you transmit to us is at your own risk.

Orders placed online are processed through a third party vendor that uses Secure Socket Layer (“SSL”) technology to protect your personally identifiable information. SSL encrypts your order information, including your name, address, and payment card number before it is transmitted online.

We also protect your personally identifiable information by requiring you to provide a valid email address and a personal password when you create an account using the TURQUOISE SHOES HANDEMADE IN ISTANBUL website. To protect your personally identifiable information, we strongly encourage you to maintain the secrecy of the password to your TURQUOISE SHOES HANDEMADE IN ISTANBUL account.


Under California law, California residents have the right to request from TURQUOISE SHOES HANDEMADE IN ISTANBUL the names and addresses of third parties to whom we have disclosed personally identifiable information about you in the preceding calendar year and whom we know or reasonably should know to have used such information for direct marketing purposes. To make such a request, please contact Customer Care at Please note that we are only required to respond to your request once during the course of any calendar year.


We are very sensitive to your privacy concerns and are committed to providing you with a safe, secure web experience. For questions or comments regarding this privacy statement, please contact Customer Care at